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Home / Support

Search by Product Code

Use this search page to access the documentation and software of the complete CAEN RFID production, including the out of stock modules.
Enter your product name and click SEARCH
(ex. A528) SEARCH
Manuals and Documents:
All Technical and Commercial Documentation on our products is available here.

Software and Firmware:
All Software and Firmware for our products is available here.

FAQs:

A list of Frequently Asked Questions is available here. We strongly recommend to look at these FAQs before contacting our support team.

Returns and Repairs
For product return and repair, please complete the Product Return Form, print it out and enclose in the shipment of the package. Once shipped, for any further information please contact the Services division:

E-mail for services: services@caenrfid.it

General Conditions
Certificates
CAEN RFID's team offers technical support to its Customers:

By E-Mail:
For any technical question (hardware, software) about CAEN RFID products, an e-mail address is available to our Customers. The relevant CAEN RFID expert will provide an answer via e-mail.

E-mail for technical support: support@caenrfid.it

By Phone:
Phone number: +39.0584.388.398
This service is available during normal CAEN RFID business hours:
(from Monday to Friday 9:00-17.30)
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